Yes, we ship globally.

All orders are shipped from our facility in the USA.

Shipping time is determined by:

• Whether your order is in stock 
• Whether it's a custom piece
• Where the item is being shipped to

Our team will be in contact to let you know when your order will be dispatched.

Order confirmation emails may take up to 30 minutes to send. Please make sure to check your junk folder, and add our email info@levorie.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us info@levorie.com we will get it sorted.

PCI Compliance: Shopify is certified Level 1 PCI DSS compliant. This means it adheres to the highest standards of security set by the Payment Card Industry Data Security Standard. This compliance ensures that your credit card information is handled, processed, and stored securely.

SSL Encryption: Shopify uses SSL (Secure Socket Layer) encryption to protect your data. This encryption ensures that all data transmitted between your browser and our website is secure and cannot be intercepted by third parties.

Secure Payment Gateways: Shopify integrates with secure payment gateways that use advanced encryption and security protocols. These gateways are designed to process payments securely, ensuring that your card details are protected during transactions.

Fraud Protection: Shopify’s built-in fraud analysis tools help detect and prevent fraudulent transactions. These tools provide an additional layer of security by identifying suspicious activity and protecting your payment information from unauthorized access.

Data Privacy: Shopify is committed to protecting your personal information and complies with global data protection regulations. Your data is stored in highly secure data centers with strict access controls.

At Levorie, we are committed to ensuring your complete satisfaction with every purchase. If there’s a problem with your order, we’re here to help. Here’s what you can do:

1. Contact Us Immediately: If you encounter any issues with your order, please contact our customer service team as soon as possible. You can reach us via email at info@levorie.com.
   
2. Provide Order Details: When you reach out, please provide your order number and details of the issue. This information will help us quickly identify your order and address the problem.
3. Resolution Process: Our team will work diligently to resolve the issue to your satisfaction. Whether it’s a defect, a shipping error, or any other problem, we will provide the necessary assistance, which may include a replacement, a refund, or other appropriate solutions.
4. Return and Exchange Policy: If your order needs to be returned or exchanged, we will guide you through our simple and hassle-free process. We strive to make sure you receive the product you love, in perfect condition.

Please contact us at info@levorie.com as soon as possible to request a change to your order. Changes must be communicated within 24 hours, and our team will promptly review your request and advise on the available options.