At Levorie, we take immense pride in the craftsmanship and quality of our moissanite jewelry, and we are committed to ensuring your satisfaction and confidence in every piece. Our Lifetime Warranty guarantees that your jewelry will remain free from defects in materials and craftsmanship under normal use for its entire lifespan.

This warranty reflects our dedication to excellence and our promise to stand by the quality of our products. Should any issue arise that is determined to be a result of a manufacturing defect, we will repair or replace the item at no additional cost to you.

While our warranty is comprehensive, it does not cover damage caused by improper use, accidental incidents, exposure to harmful chemicals, or unauthorized alterations and repairs. Regular wear and tear, including scratches or discoloration that naturally occur over time, are also excluded from this warranty.

To initiate a claim under the Lifetime Warranty, please contact our support team with proof of purchase and a description of the issue. If approved, we will guide you through the next steps, including shipping the item to our service center. While repairs or replacements for covered defects are complimentary, customers are responsible for shipping costs to the service center.

This warranty is non-transferable and applies only to the original purchaser of the jewelry. Proper care is essential to maintain the longevity and brilliance of your Levorie piece, and we recommend following the care guidelines provided at the time of purchase.

For questions, assistance, or further information, please contact our customer service team at support@levorie.com. At Levorie, our commitment is to provide you with jewelry that shines for a lifetime, ensuring your complete satisfaction and peace of mind.